privacy policy

last updated: [1 aug 2026]this policy explains what information we collect when you use runawaydept.com, and how it’s used. we handle personal data in line with malaysia’s personal data protection act 2010 (pdpa).

information we collect

when you place an order or create an account, we collect: name, email address, phone number, shipping address, and order history.

we do not collect or store your full card or banking details — these are handled directly by our payment providers.

how we use it

your information is used to process and ship orders, send order updates and tracking info, respond to customer service requests, and — only if you opt in — send you updates about new drops or promotions.

we do not sell or rent your personal information to third parties.

who we share it with

we share only what’s necessary with: courier partners (to deliver your order), payment processors (to complete your transaction), and website/hosting service providers (to run our store). each of these handles your data under their own privacy practices.

cookies

our site uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. you can disable cookies in your browser settings, though some site features may not work properly without them.

data retention

we keep order and account information for as long as needed to fulfill orders, meet legal/tax obligations, and resolve disputes. you can request deletion of your account data at any time, subject to what we’re legally required to retain.

your rights

you can request access to, correction of, or deletion of your personal data, and can opt out of marketing emails at any time. email runawaydept@gmail.com to make a request.

security

we take reasonable steps to protect your personal information, but no method of transmission or storage online is 100% secure. we can’t guarantee absolute security of data transmitted to our site.

changes to this policy

we may update this policy from time to time. changes will be posted on this page with a new “last updated” date.

questions about your data? email us at runawaydept@gmail.com