returns & exchange

we run limited drops in small quantities, so every sale is final — no returns, no exchanges, no swaps once an order is placed. please read your size chart and product details carefully before checking out.

why we don’t offer returns or exchanges

each design is produced in a limited run to keep pricing fair and avoid overproduction. because stock is limited and often sells out fast, we’re not able to accept size swaps, style changes, or change-of-mind returns. this also helps us keep prices lower than a standard restockable store.

picked the wrong size?

size is the most common reason for a return request, so please check our size chart on every product page before ordering. if you’re between sizes or unsure about fit, feel free to email us at runawaydept@gmail.com before you check out — we’re happy to help you pick the right size.

damaged, defective, or wrong item

this is the one exception to our final sale policy. if your order arrives damaged, faulty, or isn’t what you ordered, we’ll make it right.

to report this, email runawaydept@gmail.com within 7 days of delivery with:

— your order number

— clear photos of the item and the issue

— a short description of what’s wrong

what happens next

once we review your photos and details, we’ll get back to you within 2–3 business days with a resolution — this may be a replacement (if stock allows) or a refund, depending on the situation and item availability.

need help?

still have questions about your order? reach out to us at runawaydept@gmail.com and we’ll get back to you as soon as we can.